Shipping policy
Thank you for choosing CurlyViva! We strive to provide our customers with a seamless shopping experience, which includes efficient and reliable shipping. Below is our shipping policy:
- Shipping Options and Rates:
- We offer several shipping options to meet your needs, including Standard and Express shipping.
- Shipping rates are calculated at checkout based on the selected shipping method and the total weight of items in your order.
2. Processing Time:
- Orders are processed within [3-12 business days] after payment is received.
- Please note that processing times may be longer during peak holiday seasons or promotional events.
3. Delivery Times:
- Delivery times vary based on the shipping method chosen:
- Standard Shipping: [estimated shipping 10-15 business days]
- Express Shipping: [estimated shipping , e.g 7-12 business days]
- Delivery times are estimates and may be affected by factors beyond our control such as weather delays or carrier issues.
4. Tracking Your Order:
- Once your order has shipped, you will receive a confirmation email containing your tracking number. You can track your shipment on our website or directly through the carrier's tracking page.
5. International Shipping:
- CurlyViva ships internationally to select countries. Additional shipping costs, customs duties, and taxes may apply and are the responsibility of the customer.
- Delivery times for international orders may vary and can take longer due to customs processing.
6. Damaged or Lost Shipments:
- If your order is damaged during transit or goes missing, please contact our customer service team within [insert time frame, e.g., 7 days] of receiving your shipment for assistance.
- We may require photos of the damaged items to process your claim.
7. Address Accuracy:
- Please ensure that the shipping address provided is accurate and complete. CurlyViva is not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.
8. Contact Information:
- For any shipping inquiries or concerns, please contact our customer service team at [CurlyViva.team@outlook.com]. We are here to help!
Thank you for shopping with CurlyViva! We appreciate your business and look forward to serving you.